Our contact details
We can help you with all your insurance needs. Speak to one of our specialists who are on hand to answer all your queries and arrange the right insurance for you.
Telephone: 0330 102 2106 (opening hours)
Lancaster Business Park
4 Mannin Way
Complete Insure Service & Complaints
Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not resolved the situation within eight weeks you may be entitled to refer it to the Financial Ombudsman Service.
Should you wish to make a complaint then it should be directed to:
Customer Experience Team
4 Mannin Way
ancaster Business Park
Alternatively phone: +44 (0)330 102 2106
Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.
For customers who have purchased a policy online or by other electronic means the European Commission has an online dispute resolution service. If you choose to submit your complaint at www.ec.europa.eu/odr it will be forwarded to the Financial Ombudsman Service.